Rider Info
ADA complementary paratransit and reasonable-modification services for every WAVE rider.
The NRTA provides ADA complementary paratransit and reasonable-modification services for riders who need them.
Rides on the ADA complementary paratransit service can be scheduled the day before the trip or up to 14 days in advance. To schedule a ride, please call 508-325-5113, option 1. To speak with a dispatcher, call Monday through Friday between 8:00 a.m. and 4:00 p.m. A telephone answering system is available on Saturdays, Sundays, and holidays between 8:00 a.m. and 4:00 p.m.
To help serve you better, we ask that you observe the following tips:
Please have the following information ready when you call:
The dispatcher will let you know your pick-up and return times. NRTA will make every effort to schedule your trip at the desired times. The ADA allows the ride to be scheduled up to 1 hour before or 1 hour after the requested times.
Have a pencil and paper ready to write your pick-up and return times down. This will help you remember them. If you have a calendar, write the times on it.
NRTA requires return trips to be scheduled at the time original trips are scheduled. Passengers should anticipate the latest possible time needed for their return and schedule a return trip for that time. If you are ready to return before your scheduled time, or if you will be later than your scheduled time, please call NRTA immediately and we will do all we can to accommodate your request.
Please be ready to go 10 minutes before the scheduled pick-up time. NRTA makes every effort to arrive as close to the scheduled pick-up time as possible. However, NRTA may arrive up to 10 minutes before or 20 minutes after the scheduled pick-up time.
Example: If you schedule a 9:30 a.m. pick-up, the vehicle may arrive between 9:20 a.m. and 9:50 a.m. This 30-minute period (10 minutes before to 20 minutes after the scheduled time) is called the pick-up window.
Drivers, after arriving within the pick-up window, will wait up to 5 minutes. Any passenger who is not at the scheduled pick-up point and ready to go by that time will be considered a no-show, and the driver will leave to pick up other riders. The driver will not return for a second attempt. The only exception is for passengers who have been detained during a medical appointment. If you know you will be detained during a medical appointment, please call NRTA at (508) 325-5113, option 1, as soon as possible.
The NRTA will make reasonable modifications to its policies, practices, and procedures to ensure riders with disabilities can use our services. See the Paratransit Form and Your Island Ride (YIR) Policy in the Document Library, or call us for assistance.