Complaints

Customer Support for Complaints or Concerns

Please contact us at (508) 325-5113, Monday through Friday from 8:00 a.m. – 4:00 p.m.

A complaint will only be investigated if the following information is provided:

• Date and time of the allegation
• Route or bus number
• Location (e.g., bus stop or street name)

Complaints may concern: a rude employee, delay or late service, early departure, being passed by, unsafe operation, cell-phone use, dispatching issues, telephone issues, excessive ride time, fare, an overcrowded bus, vehicle condition, shelter condition, transit-center condition, route scheduling, snow/shoveling, discrimination, ADA/accessibility, or other concerns.

Title VI / ADA Complaints

The Nantucket Regional Transit Authority assures that every effort will be made to ensure nondiscrimination in all of its programs, whether those programs are federally funded or not. A Title VI/ADA complaint form and the Comprehensive Title VI Plan are available in the Document Library. To file a complaint, please contact us using the information above.