Complementary Paratransit Service
Rides on the ADA complementary paratransit service can be scheduled the day before the trip or up to 14 days in advance. To schedule a ride, please call 508-325-7516. To speak to a dispatcher, call Monday through Friday between 8:00 a.m. and 4:00 p.m. A telephone answering system is available on Satrudays, Sundays, and holidays between 8:00 a.m. and 4:00 p.m.
To help serve you better, we ask that you observe the following 4 tips:
1 - Prepare for your call
Prepare for Your Call
The dispatcher will let you know your pick-up and return times. NRTA will make every effort to schedule your trip at the desired times. The ADA allows the ride to be scheduled up to 1 hour before or 1 hour after the requested times.
Note Your Trip Information
Schedule Your Return Trip Up Front
Be Ready to Go at the Scheduled Time
Example: If you schedule a 9:30 a.m. pick-up, the vehicle may arrive between 9:20 a.m. and 9:50 a.m.
Drivers, after arriving within the pick-up window, will wait up to 5 minutes. Any passenger, who is not at the scheduled pick-up point and ready to go by that time, will be considered a no-show, and the driver will leave to pick up other riders. The driver will NOT return for a second attempt. The only exception will be passengers who have been detained during a medical appointment. If you know that you will be detained during a medical appointment, please call NRTA at (508) 325-7516 as soon as soon as possible.